Privacy policy

1. Return, Replacement & Refund Policy

At TriNexo, we strive to deliver premium quality gadgets and lifestyle products to your doorstep. To ensure complete transparency and fair service, please review our replacement and refund policy:

1. 7-Day Replacement Window:
We offer a 7-day replacement guarantee from the date of delivery in the following cases:
• Product received is physically damaged during transit.
• Product is defective, malfunctioning, or dead on arrival.
• An incorrect item or missing accessories received.

2. Mandatory Requirement (Unboxing Video):
To protect against fraudulent claims, a continuous and uncut unboxing video (starting from inspecting the outer courier packaging to powering on/testing the product) is strictly mandatory for reporting transit damages, missing items, or defective units.

3. Non-Eligible Conditions:
• Damages caused by misuse, rough handling, water damage (unless certified waterproof), or electrical surges.
• Products returned without original packaging, brand box, tags, and accessories.
• "Change of mind" requests after delivery.

4. How to Raise a Request:
Contact our support team within 7 days of delivery with your Order ID, proof of purchase, and unboxing video/photos:
• Email: customersupport.trinexo@gmail.com
• WhatsApp / Call: +91 736 699 3765

5. Refunds (If replacement is out of stock):
• Prepaid Orders: Refund will be credited directly to the original payment source (Bank/Card/UPI) within 5–7 business days.
• Cash on Delivery (COD) Orders: Customers must provide active UPI ID or Bank account details. Refund will be processed within 3–5 business days after product inspection at our warehouse.

2. Shipping & Delivery Policy

Thank you for shopping at TriNexo. Here are the terms and conditions that constitute our Shipping Policy:

1. Order Processing Time:
All orders are verified and dispatched within 24 to 48 business hours (excluding Sundays and national holidays).

2. Delivery Timelines:
• Metro Cities: 3 to 5 business days.
• Rest of India: 4 to 7 business days.
(Remote or North-East regions may take an additional 1–2 days depending on courier logistics).

3. Shipping Charges:
• Free Shipping on all Prepaid orders and all orders above ₹799.
• A standard nominal delivery fee applies to COD orders below ₹799 (calculated at checkout).

4. Tracking Your Order:
Once your package is handed over to our courier partner (Shiprocket / Express Logistics), you will receive a tracking link via SMS, Email, or WhatsApp to track your parcel in real-time.

5. Delivery Verification:
For Cash on Delivery (COD) orders, our team may verify the delivery address via automated WhatsApp or phone call prior to dispatch. Please ensure your contact details and pincode are accurate.

3. Privacy Policy

TriNexo is committed to protecting your personal information and privacy.

1. Information We Collect:
When you make a purchase or browse TriNexo, we collect information including your name, shipping address, contact phone number, email address, and order history to process deliveries smoothly.

2. Payment Security:
We do not store your credit/debit card numbers, UPI PINs, or CVV details. All online transactions are processed through 100% secure, RBI-compliant, and encrypted third-party payment gateways.

3. Use of Information:
We use your data strictly to:
• Process and deliver your orders.
• Send order confirmation, dispatch updates, and tracking numbers.
• Provide customer support assistance.
• Prevent fraud and ensure security against fake bookings.

4. Third-Party Sharing:
Your shipping details are shared solely with our integrated courier partners (e.g., Shiprocket, Delhivery, BlueDart) to execute doorstep delivery. We never sell, rent, or trade your personal data to any marketing agencies.

5. Contact for Privacy Inquiries:
For any data-related queries, reach us at customersupport.trinexo@gmail.com.

4. Terms of Service

Welcome to TriNexo. By visiting our website or placing an order with us, you agree to the following terms and conditions:

1. General Conditions:
TriNexo reserves the right to refuse service, cancel orders, or update product information at our discretion in the event of technical errors, pricing discrepancies, or suspicious fraudulent activity.

2. Order Placement & Cancellation:
• Orders can be cancelled free of charge before they are handed over to our shipping partner.
• Once an order is dispatched and a tracking ID is generated, cancellation is not permitted. Customers may request a replacement upon delivery as per our Replacement Policy.

3. Cash on Delivery (COD) Responsibility:
Placing a COD order creates a legal commitment for receiving and paying for the shipment upon delivery. TriNexo reserves the right to blacklist phone numbers and addresses with multiple rejected or malicious COD attempts.

4. Pricing & Availability:
All prices listed on TriNexo are in Indian Rupees (INR) and are inclusive of applicable taxes. Prices and discounts are subject to change without prior notice.

5. Governing Law & Jurisdiction:
Any disputes arising out of or related to purchases made on TriNexo shall be subject to the exclusive jurisdiction of the competent courts in India.

5. Contact Information

We are here to assist you with your orders, product inquiries, and after-sales support:

• Brand / Store Name: TriNexo
• Customer Support Email: customersupport.trinexo@gmail.com
• Phone / WhatsApp Support: +91 736 699 3765
• Operating Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
• Location: India